Floor Manager (Poker or Table Games)
Lucky Aces Social Club Lucky Aces Social Club Vinton, OH Vinton, OH Full-time Full-time From $16 an hour From $16 an hour JOB DESCRIPTION Responsible for supervising staff and the overall daily management of a designated shift in the Poker or Table Game area.
Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with social club manager on any scheduling concerns, with attention to guest satisfaction.
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Effectively handles customer concerns and requests.
Reports problems to manager.
Responsible for the accountability of the chips, cards, and all other gaming equipment.
Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the department.
Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Shares responsibility for the overall integrity of daily operations on assigned shift.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be at least 21 years of age.
Associates Degree (A.
A.
) in related field; or minimum of two years of experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.
Excellent skills in both written and oral communication.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have extensive knowledge of all Poker Operations.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
Health insurance Schedule:
10 hour shift 8 hour shift Day shift Evening shift Monday to Friday Night shift Weekend availability Supplemental pay types:
Tips People with a criminal record are encouraged to apply Ability to commute/relocate:
Vinton, OH 45686:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have floor experience in a casino, card room, or social club? This is required.
Experience:
Poker or Table Game Operations:
2 years (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with social club manager on any scheduling concerns, with attention to guest satisfaction.
May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Effectively handles customer concerns and requests.
Reports problems to manager.
Responsible for the accountability of the chips, cards, and all other gaming equipment.
Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the department.
Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Shares responsibility for the overall integrity of daily operations on assigned shift.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be at least 21 years of age.
Associates Degree (A.
A.
) in related field; or minimum of two years of experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.
Excellent skills in both written and oral communication.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have extensive knowledge of all Poker Operations.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
Health insurance Schedule:
10 hour shift 8 hour shift Day shift Evening shift Monday to Friday Night shift Weekend availability Supplemental pay types:
Tips People with a criminal record are encouraged to apply Ability to commute/relocate:
Vinton, OH 45686:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have floor experience in a casino, card room, or social club? This is required.
Experience:
Poker or Table Game Operations:
2 years (Preferred) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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